Feature Benefit Selling Explained (With Examples)

Wondering how to make your pitch more compelling and effective? Look no further! In this article, we dive into the world of feature benefit selling – a game-changer for sales professionals and entrepreneurs alike.

Say goodbye to confusing industry jargon and hello to a straightforward approach that resonates with your customers.

We’ll show you how to go beyond listing features and tap into the true value they bring to your customers’ lives.

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Get ready to connect on a personal level, make genuine connections, and boost your sales like never before. Let’s dive in!


Understanding Feature-Benefit Selling and Its Importance

Let’s kick off with a solid foundation – defining feature-benefit selling. In essence, this sales technique focuses on highlighting the benefits derived from the features of your product or service, rather than just listing out the features themselves. Feature-benefit selling comes into play when many salespeople transform the specific features of their product into tangible advantages, presenting them as solutions to the customer’s desires and pain points. It’s a technique that has been found to generate more leads and close more deals, due to its highly effective customer-centric approach.

Feature-benefit selling is often viewed as a two-step process, first, identifying the product’s features, and second, translating those features into meaningful benefits for the customer. This feature-benefit selling process is particularly critical in today’s highly competitive business environment, where customers often compare multiple products and services before making a purchase decision.

The Crucial Difference: Features vs Benefits

Understanding the difference between features and benefits is the starting point of the feature benefit selling journey. The difference is simple, yet profound. Features are about the product or service, while benefits are about the customer.

Think of a feature as an existing fact about your product or service; it’s what your product or service can do, the functionality it offers, or the features offered by it. For example, if you’re selling software, the number of users it can support at a time or its processing speed can be considered features.

On the other hand, a benefit of existing feature is what the feature does for the customer, how it makes their life better, or how it solves a problem for them. Continuing with the software example, the feature of supporting multiple users at once translates into a benefit of saving time and improving productivity.

The Feature-Benefit Matrix: Making Connections Clear

A highly effective tool in the feature benefit selling process is the feature-benefit matrix. This matrix helps businesses identify and list out the product’s features and their corresponding benefits, ensuring the sales team has a clear roadmap to navigate from feature to benefit.

Here’s an example: the product is a high-speed blender. Its features might include a powerful motor, various speed settings, and easy-to-clean parts. The corresponding benefits are, respectively, the ability to blend tough ingredients, customize the blending process for different recipes, and save cleaning time.

When a salesperson employs feature-benefit selling techniques, they leverage this matrix to align their product’s features with the customer’s needs, making the selling process smoother and more effective.

Your Customers and Feature-Benefit Selling

Feature-benefit selling also plays a crucial role in building brand loyalty among your target market. When customers see that you understand their pain points and have a solution tailor-made to address those, they feel heard and valued. This personal connection can foster deeper relationships with your customers, turning them from one-time purchasers into long-term advocates for your business.

So, whether you’re a small business owner aiming to improve your sales process or a sales team leader looking for a fresh sales strategy, feature-benefit selling could be your ticket to success.

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Remember, if you want a tool that can supercharge your cold email outreach, sign up for Mailarrow, our sophisticated software designed for small businesses like yours. It not only allows you to reach your potential customers effectively but also saves you time so you can focus on mastering strategies like feature-benefit selling.

Feature-Benefit Selling Techniques and Their Implementation

Having understood the essence of feature-benefit selling and its importance, let’s explore some techniques for implementing this strategy effectively. Implementing feature benefit selling is not just about listing features and benefits, it’s about using this information in a way that resonates with your prospective customers.

Speaking to Customer’s Desires with Specific Benefits

One of the first techniques in feature benefit selling is to understand your customer’s desires and needs. Before you can effectively sell the benefits of your product or service, you need to know what your customers want or need. What are their pain points? What are their goals? This understanding will allow you to frame your product’s benefits in a way that directly addresses these desires.

For example, if your customers are small businesses looking for ways to save time on administrative tasks, you might highlight how your software service’s features, such as automated invoicing or payroll management, can free up their time for more strategic work – a clear benefit.

Showcase Real-World Examples

Another technique involves using real-world examples to demonstrate how your product’s features translate into tangible benefits. This method involves going beyond hypothetical scenarios and showing prospective customers exactly how your product or service can improve their lives or businesses.

For instance, if you’re selling a high-powered vacuum cleaner, don’t just tell them it has a ‘HEPA filter’ (feature). Show them how this feature allows the vacuum to capture more allergens, leading to a cleaner, healthier living environment (benefit). Sharing testimonials or case studies from satisfied customers can make these examples even more compelling.

Leveraging the ‘So What?’ Test

In feature-benefit selling, one highly effective strategy is to continuously ask the question, “So what?” This strategy is used to delve deeper into the potential benefits of a product’s features until you hit upon the core benefit that really resonates with the customer.

Here’s how it works: After identifying a feature and its apparent benefit, users ask, “So what?” This question forces you to clarify why the benefit matters to the customer, often leading you to a more significant, deeper benefit.

For example, suppose you’re selling a car with a backup camera (feature). The immediate benefit is that drivers can see what’s behind them when they’re backing up. “So what?” They’re less likely to have an accident. “So what?” They’ll potentially save money on insurance premiums and repair costs and, more importantly, ensure their safety and peace of mind.

Feature-Benefit Selling Throughout the Sales Cycle

Implementing feature-benefit selling should not be restricted to the point of sale alone. This strategy should be employed at every stage of the sales cycle – from initial marketing campaigns that target potential customers, through follow-ups after purchase, and even in after-sales service.

By maintaining a consistent focus on benefits throughout your interactions with customers, you reinforce the value of your product or service. This helps build trust and brand loyalty, key components to retaining customers and encouraging repeat business.

Take advantage of the power of feature-benefit selling and drive your sales success to new heights. To further streamline your sales process, leverage the power of Mailarrow, our cold email outreach software. It’s designed to help you reach your target market effectively, giving you more time to focus on perfecting your sales techniques. Sign up for Mailarrow today.

Mastering Features Versus Benefits in Various Scenarios

Let’s delve deeper into how you can apply the feature-benefit selling technique to various scenarios and different types of customers. We’ll also see other examples that highlight the role of the features versus benefits debate in shaping your sales methodologies and approaches.

Specific Features for Particular Customers

One of the keys to effective feature-benefit selling is understanding that different features and benefits will appeal to different customers. For instance, a business owner might be interested in how a software product can save them money or boost their efficiency. In contrast, a user might be more concerned with its contents features, how easy it is to use or how it will make their job easier.

It’s crucial, therefore, to tailor your selling benefits to the specific needs and interests of the particular customers you’re dealing with. This involves being able to explain the specific features of your product or service effectively and then linking them to benefits that match the customer’s desires and needs.

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Transforming Service’s Features into Tangible Benefits

Not all businesses sell physical products, many offer services. Even in such cases, feature benefit selling is applicable and can be very powerful. Just like products, services also have features – the key aspects, functionality or components of the service you provide.

For example, if your business provides home cleaning services, features might include a team of trained professionals, use of eco-friendly cleaning products, and flexible scheduling options. The corresponding benefits could be high-quality cleaning, a safe and healthy living environment, and a service that fits into the customer’s busy schedule, respectively.

Leveraging the Power of Features and Benefits for Big Ticket Items

Feature-benefit selling is especially effective when selling big-ticket items. Customers making significant investments want to feel confident that they’re getting their money’s worth. This is where the presentation of features and benefits can really shine.

Let’s say you’re selling high-end home theater systems. The system may come with state-of-the-art surround sound technology (feature), providing the customer with an immersive movie-watching experience right in their living room (benefit). Or it might offer smart connectivity options (feature), allowing users to easily stream content from various devices (benefit).

Features vs Benefits: Addressing Pain Points

Another aspect of the features vs. versus benefits discussion involves pain points. Every customer has pain points – problems or challenges they’re hoping to solve with your product or service. Understanding these pain points is crucial to the selling process. It’s here where feature benefit selling shines, as you can show how your product’s features – and the benefits they deliver – can address those specific pain points.

Keep in mind, this isn’t just about problem-solving; it’s about making customers’ lives better in some way. Whether you’re saving them time, making a task easier, or providing a bit of luxury, feature benefit selling taps into these desires.

Feature benefit selling is a powerful way to connect with customers on a deeper level. By aligning your product or service features with customer benefits, you’re not just selling – you’re providing solutions. And if you’re seeking a solution to boost your outreach, consider Mailarrow, our dedicated cold email outreach software. Let Mailarrow aid you in reaching out to your potential customers more effectively. Sign up today!

Harnessing the Power of Feature-Benefit Matrix in Sales Strategy

A pivotal tool that can transform your feature benefit sales strategy and streamline your feature benefit sales strategy and process is the feature-benefit matrix. This part of our guide will delve into the concept of the feature benefit matrix and how it can help your sales team to highlight the advantages of your product or service effectively.

The Concept of Feature-Benefit Matrix

The feature benefit matrix is a simple but powerful tool that links features and benefits to customers’ needs. It consists of a table with features listed on one axis and benefits on the other, with the cells in between explaining how each feature offers a specific benefit. This matrix provides a clear overview of how your product’s benefits or service’s features provide benefits, making it easier for your sales team to sell and your customers to understand the value.

Crafting Your Feature-Benefit Matrix

Developing a feature benefit matrix starts with listing all the features offered by your product or service. From there, you’ll identify the corresponding benefits of each feature. Then you draw a line from each feature to its related benefit, creating a clear map of how your product meets the customer’s needs.

Remember, the focus is not just on the features, but the benefits derived from them. For example, a smartphone might have a high-capacity battery (feature), which allows for longer usage without the need to recharge (benefit). The benefit addresses the customer’s pain point of frequent charging.

Benefits of Using a Feature-Benefit Matrix

The feature benefit matrix has multiple features vs benefits together. It’s an excellent training tool for your sales team, helping them understand and communicate the advantages of your product or service. It aids in identifying gaps in your product’s features and benefits, highlighting areas for potential improvement. Moreover, it assists in tailoring your marketing campaigns and sales presentations to specific target markets by highlighting the features and benefits that matter most to them.

Feature-Benefit Matrix in Action: Few Examples

Let’s consider a few examples to understand the practical application of the feature benefit matrix. Suppose you’re selling an email marketing software like Mailarrow. A feature could be automated email scheduling, and the corresponding benefit would be saving time for the business owner. Another feature could be analytics and reporting, providing insights into the effectiveness of their marketing campaign.

Another example could be a luxury car. Features like advanced safety systems or high-performance engines have corresponding benefits like increased safety and superior driving experience, enhancing the customers’ life.

The feature benefit matrix forms a crucial part of your feature benefit selling strategy. It not only strengthens your selling techniques but also ensures your customers understand the real-world benefits they’ll receive from your product or service. Remember, to enhance your sales cycle and secure more leads and deals, consider using Mailarrow, our cold email outreach software. Don’t wait, sign up today!

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The Art of Selling Benefits over Features in Cold Email Outreach

A key principle of feature benefit selling is the emphasis on selling benefits over features. This focus is essential in all forms of marketing, including cold email outreach. In this section, we’ll explore how feature benefit selling can be used to attract more leads, close more deals, and foster brand loyalty in your target market.

The Importance of Benefits in Cold Emails

When potential customers read your emails, they’re not looking for a detailed list of your product’s features. Instead, they want to know how your product or service can benefit them. Whether it’s saving them money, making their life easier, or elevating their social status, the benefits matter more than the features.

As you craft your cold email marketing campaigns, emphasize the benefits your product or service can offer. Make sure you highlight these advantages prominently in your subject lines, opening lines, and calls to action.

Cold Email Outreach: Examples of Feature-Benefit Selling

Let’s look at some examples of how feature-benefit selling can be used in a cold email outreach marketing campaign now. For instance, if your product is a project management software, you might highlight a feature like real-time collaboration tools. But don’t stop there. Follow it up by highlighting the benefit: “Enable your team to work together seamlessly, no matter where they are.”

Another example: if you’re selling premium coffee beans, don’t just mention that they’re ethically sourced (feature). Explain how this leads to a richer, fuller flavor (benefit) because the beans are grown in optimal conditions.

Crafting Your Cold Email Outreach for Specific Benefits

In the examples above, the three benefits above are clear and tied directly to the features. However, the same feature could have multiple benefits, depending on your audience. For instance, the real-time collaboration tool in your project management software could also reduce miscommunication (benefit) and speed up project completion times (another benefit).

As a business, you need to understand your customers well enough to know which benefits will resonate most with them. Use this knowledge to tailor your cold emails to their needs and pain points.

Enhancing Brand Loyalty through Feature-Benefit Selling

Finally, it’s worth noting that feature-benefit selling can do more than just attract customers and close sales. It can also build brand loyalty. When customers see firsthand the benefits your product or service delivers, they’re more likely to stick with your brand and become repeat customers.

Are you ready to supercharge your cold email outreach and unlock the power of feature benefit selling? Sign up for Mailarrow, our dedicated cold email outreach software. Start connecting with your potential customers on a deeper level today!

Future of Feature Benefit Selling and Recap

As we look towards the future of feature benefit selling, it’s clear that its principles will continue to hold value. Even as products evolve and new technologies emerge, the crux of feature benefit selling—matching product features to customer benefits—will remain relevant. The approach may adapt to new sales methodologies, channels, or customer needs, but the core will remain the same.

Integrating Feature Benefit Selling into Sales Methodologies

Many salespeople already incorporate feature benefit selling into their sales methodologies, whether they realize it or not. This is because at its core, selling is about demonstrating value to the customer. In the future, as businesses increasingly recognize this, we can expect to see feature benefit selling integrated more explicitly and systematically into sales training and processes.

Feature Benefit Selling and Emerging Technologies

Emerging technologies like AI and machine learning will play a key role in the future of feature benefit selling. For example, these technologies could be used to analyze customer data and identify correlations between certain product features and benefits, helping sales teams target their selling efforts more effectively.

Feature Benefit Selling in the Age of Personalization

In an era where customers expect personalized experiences, feature benefit selling offers a framework for tailoring your sales and marketing efforts to individual customers. By understanding the specific features and benefits that matter to particular customers, businesses can personalize their sales approach and messaging, enhancing customer satisfaction and brand loyalty.


While the products and services we sell may change, the need to demonstrate their value to customers will always remain. Feature benefit selling offers a time-tested approach for doing this effectively, making it an invaluable tool for any sales team.

Whether you’re a small business owner or part of a larger organization, incorporating feature benefit selling into your sales and marketing strategy can help you connect more deeply with your customers, close more deals, and build stronger customer relationships. If you’re looking to implement this strategy into your cold email outreach, Mailarrow, our dedicated software, can be your perfect ally. Sign up today and see the difference features and benefits can make in your selling process!

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What is an example of feature-benefit selling?

Feature-benefit selling is the process of selling products or services by aligning the features of the product or service with the benefits they bring to the customer. For instance, a car salesperson might highlight the anti-lock braking system (a feature) and explain how it increases safety by preventing the wheels from locking up and skidding during sudden brakes (the benefit).

What is an example of a feature-benefit?

A feature is a characteristic or function of a product or service, while a benefit is the positive outcome that the feature provides to the customer. For example, in a smartphone, a high-resolution screen is a feature, and the benefit is a clearer, more detailed display for videos and images.

How do you use feature-benefit selling?

Feature-benefit selling involves highlighting not only the features of your product or service but also explaining how those features translate into benefits for the customer. This approach requires a deep understanding of your product, your customers, and the value your product can bring to them. By highlighting features and focusing on benefits, you align your product or service with the customer’s needs, desires, or pain points.

Serge Shlykov is the founder of Mailarrow. Rotterdam Business School graduate and a long-time software engineer he has been running his own agency and SaaS business before realizing how many people are struggling with cold email outreach. This made him create Mailarrow, the cold email outreach software that helps you build great relationships at scale. Find him on Twitter and LinkedIn

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